At RW Treasures, we strive to ensure a smooth shopping experience by handling all transactions through eBay, adhering to their well-established return policies and customer protection guarantees. Below is a summary of the returns process:
Returning or Reporting an Issue
If you need to return an item or report an issue, the process begins through your eBay account:
- Open a Request: Visit your Purchase History on eBay to start a return or report that an item hasn’t arrived.
- Work with Us: Once your request is submitted, we aim to respond within 3 business days to resolve the issue.
Eligibility for Returns
- Items that didn’t arrive: If your item hasn’t been delivered by the estimated date, report it on eBay to begin the resolution process.
- Items not as described: If an item arrives damaged, faulty, or significantly different from its listing, you are eligible for a return under the eBay Money Back Guarantee.
Return Shipping
The responsibility for return shipping costs depends on the reason for the return:
- If the item is damaged, defective, or doesn’t match the listing, the return shipping costs will typically be covered by the seller.
- For returns due to a change of mind, the buyer may be responsible for shipping costs.
eBay Assistance
If we are unable to resolve your request within 3 business days, you can escalate the matter to eBay for additional support. eBay will review the case and provide a resolution in line with their Money Back Guarantee.
For detailed information, please review the full eBay Return Policy here.
At RW Treasures, we are committed to making every transaction seamless and worry-free. If you have any questions or need assistance, don’t hesitate to contact us via eBay.